PRIVACY POLICY

We collect both personal and non-personal information to improve our services and provide you with the best possible experience.

Personal Information

When you make a reservation or use our services, we may collect the following personal information:

• Name

• Contact information (phone number, email address)

• Billing information (credit card details, billing address)

• Identification details (passport number, ID)

• Special requests (e.g., room preferences, dietary restrictions)

• Other information related to your stay (e.g., check-in/check-out dates)
   

Non-Personal Information

We may also collect non-personal information automatically when you visit our website, such as:

• IP address

• Browser type and version

• Device type

• Location (if permitted)

• Pages visited on our website

• Date and time of visit
   

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process reservations and bookings

• To provide customer support and respond to inquiries

• To send promotional materials, newsletters, or offers (with your consent)

• To improve our website and services

• To prevent fraud and ensure the security of our website

• To comply with legal obligations
   

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third-party service providers who assist us in running our website and delivering services, such as:

• Payment processors

• Email service providers

• Marketing platforms

• Hosting providers

• Legal or regulatory authorities (when required by law)

These third-party partners are contractually bound to protect your personal information and only use it for the purposes for which it was shared.
 

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your personal information will be securely deleted.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience. Cookies are small text files stored on your device that help us improve your website experience by remembering your preferences and providing personalized content. You can choose to disable cookies in your browser settings; however, this may limit your ability to use certain features of the website.
 

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal information, subject to certain conditions.

• Opt-Out: You can opt out of receiving promotional emails or other communications from us by following the unsubscribe instructions provided in those communications.

• Consent Withdrawal: If we rely on your consent to process your information, you can withdraw that consent at any time.

To exercise these rights, please contact us using the details below.
 

7. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of electronic storage or transmission is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
 

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
 

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically for any updates.
 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Zen Residences
Sreenidas Road,Anjumana,Edappally,Ernakulam,682024.
Email: Info@zenresidences.in
Phone: +91 9048150090